Examples of Claims
Water, Water Everywhere
See how the neighbouring unit causes a Day Spa to be damaged and closed for a month during repairs.
While rushing to complete a service, an esthetician misreads a client’s file causing a burn on their face due to an allergy
Commercial General Liability
Downward Dog Hits Yoga Student
Dogs playing pool hit a yoga student on the head.
How do I make a claim
Claim with Injuries
If you have been injured, seek medical attention immediately. Call 911 if someone is hurt, you feel threatened, there is significant damage to your business or if you feel you are a victim of a staged incident.
Need to contact us?
Reporting a Claim
During business hours: In the unfortunate event of a claim, please phone your Insurance Broker at the numbers above and speak to one of our licensed brokers. We will gather the details of your loss, council you on the claims process, and explain how a claim may effect your insurance rates. We will then connect you directly to your insurance company claims representative to begin the claims process.
After business hours, on weekends or a statutory holiday, most claims can wait to be reported until the next business day. However, if you find yourself in an emergency situation as described above or where further damage may occur without immediate corrective steps, please contact your insurance company directly to report the claim. It is still a good idea to connect with your Ives Insurance broker the next business day to discuss what happened and seek our help in guiding you through the claims process. We are always available as well in the event of an emergency at one of the numbers above.